How do I place a grocery order on PulsePoint?
You can browse our shop catalog, add items to your cart, and proceed to checkout using Paystack, Flutterwave, or direct WhatsApp checkout. If ordering via WhatsApp, your order will be logged and sent directly to our dispatch agent.
How does the Osusu Savings Plan work and what is the 8.09% fee?
PulsePoint Osusu is a micro-savings circle where members make daily or weekly contributions toward a target bulk food payout or cash payout. The platform deducts a standardized 8.09% administration fee at cycle completion to cover processing, storage, and platform security.
What are the delivery timelines and coverage areas?
We offer same-day local express delivery across Effurun, Warri, Ughelli, Sapele, and Asaba in Delta State. For nationwide orders (Lagos, Abuja, Port Harcourt, etc.), delivery takes 2 to 3 business days via our partner logistics networks.
Are online card payments safe on PulsePoint?
Yes, 100%. All card transactions are processed directly via PCI-DSS Level 1 compliant gateways (Paystack and Flutterwave) with 256-bit SSL encryption. PulsePoint does not store your card numbers or PINs.
What is your refund policy for damaged or incorrect items?
If any item is damaged upon delivery, report it to our support hotline or WhatsApp within 24 hours of delivery. We will issue a replacement or full refund to your wallet/bank account.
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